At Timbuktu we have launched our new, Flexible Booking Policy to allow you, our travellers, to plan and book that trip you’re dreaming of, without any stress. You can decide to postpone your trip, due to COVID-19 restrictions, up until 60 days before you travel. It really is that simple.
COVID-19 turned the planet upside down and we want to bring the excitement back into the world of travel.
You dream and plan. We’ll make it happen.
We know things are constantly changing, and navigating the latest travel requirements can be overwhelming. That’s why we’re here. Whether you’re travelling now or in the next year or two our team of experts are here to help you every step of the way and make your dream a reality.
How does it work?:
- Book your dream trip with a 30% deposit.
- You only need to pay your balance 90 days before you travel.
- You can decide to postpone your trip due to COVID-19 restrictions, up until 60 days before you travel.
As all of our trips are personalised and designed from scratch, there are occasions where some elements of a trip are not able to be postponed. We are working with partners in every country to try to get as many of our trips as possible to have our Flexible Booking Policy. When we present your personalised itinerary and quote we will explain whether our Flexible Booking Policy applies and what the postponement terms are. For all other bookings, our booking terms and conditions will apply.
Subject to the following conditions:
- One or more of the following COVID-19 travel restrictions are in place:
- Borders are closed in your country of residence 60 days prior to travel.
- Borders are closed in the destination country 60 days prior to travel.
- There is an enforced quarantine in your country of residence or destination 60 days prior to travel.
- Your international flights have been cancelled 60 days prior to travel and no alternative flight options are available.
- Subject to the agreement of your chosen lodges at the time of booking
- Our standard terms and conditions will apply from 60 days before travel
Travel insurance
Fully comprehensive travel insurance is required when booking a trip with us. There are a number of providers that do now include protection related to COVID-19 including coverage for illness including COVID-19, a medical emergency during your trip, trip interruption, and trip cancellation. There are now many policies on the market which cover COVID-19 related issues, and there are also “Cancel for Any Reason” (CFAR) policies. We strongly recommend that you contact your insurer in order to establish whether you are covered as a result of COVID-19.
Further information
Please refer to the links below for information on travel based on your country of residence. We advise you to monitor information from your government on the countries you’re planning to visit.
UK – https://www.gov.uk/foreign-travel-advice
US – https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/
Rest of the world – https://www.who.int/emergencies/diseases/novel-coronavirus-2019
Getting started:
We’d love to hear from you and help you plan your dream trip. Just let us know when and where you’re looking to travel and we’ll get started!
If you just want to get stuck in now and get inspired, start planning your own trip here. We’re always here if you’ve got any questions!
